Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Because of the nature of these items, unless they arrive damaged or defective (all items are shipped with insurance so please message me to work through an insurance claim if needed), I can't accept returns for used items, custom or personalized orders or items on sale.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order. You can use any of the message links on our webpage, email at Jnine@LaLaLipsie.com or call us at (661) 513-4829
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.